Documentation
VLC-LEGAL-2026 | Effective: August 21, 2026
Privacy Policy
Data Controller
VertexLogicCore, registered at Paseo de la Independencia, 12, 50004, Zaragoza, Spain, is the data controller responsible for the processing of personal data collected through this website and related services.
Data Collection
We collect personal identification information (name, email, phone number, company details) only when voluntarily submitted by users through contact forms, service inquiries, or direct communication. Technical data including IP addresses, browser type, and usage patterns may be automatically collected through server logs.
Purpose of Processing
Personal data is processed for the following purposes: responding to service inquiries, delivering contracted technical services, maintaining client communication, sending service-related updates (with consent), and complying with legal obligations under Spanish and EU data protection law.
Legal Basis
Processing is based on: (a) performance of a contract or pre-contractual measures (Article 6.1.b GDPR), (b) legitimate interest in responding to business inquiries (Article 6.1.f GDPR), and (c) consent for marketing communications (Article 6.1.a GDPR).
Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contract-related data is retained for six (6) years following the conclusion of the business relationship. Marketing consent data is retained until withdrawal of consent.
User Rights
Under GDPR, you have the right to: access your personal data (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection to processing (Art. 21). To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
International Transfers
VertexLogicCore does not transfer personal data outside the European Economic Area without implementing appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions as required by GDPR Chapter V.
Terms of Service
Service Agreement
By engaging VertexLogicCore for technology services, the client agrees to these Terms of Service. All services are provided by VertexLogicCore, Paseo de la Independencia, 12, 50004, Zaragoza, Spain. Services include network architecture, workflow automation, cloud migration, security auditing, DevOps engineering, technical consulting, database optimization, and disaster recovery planning.
Scope of Work
The scope of each engagement is defined in the individual project proposal or statement of work (SOW) provided to the client. VertexLogicCore will perform services with professional diligence consistent with industry standards. Any modifications to the agreed scope require written authorization and may result in adjusted pricing and timelines.
Payment Terms
Invoices are payable within thirty (30) days of the invoice date unless otherwise specified in the project proposal. Late payments accrue interest at a rate of 0.05% per day. VertexLogicCore reserves the right to suspend services for accounts overdue by more than fifteen (15) days. All prices are quoted in Euros (EUR) exclusive of applicable VAT.
Intellectual Property
Upon full payment, all deliverables created specifically for the client become the client's intellectual property. VertexLogicCore retains ownership of pre-existing tools, methodologies, frameworks, and general knowledge developed during or prior to the engagement. Third-party components remain subject to their respective licenses.
Limitation of Liability
VertexLogicCore's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. VertexLogicCore shall not be liable for indirect, consequential, or incidental damages including loss of profits, data, or business opportunities. This limitation does not apply to cases of willful misconduct or gross negligence.
Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives the termination of the service agreement for a period of three (3) years. VertexLogicCore implements technical and organizational measures to protect client data in accordance with GDPR requirements.
Governing Law
These Terms are governed by the laws of Spain. Any disputes arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of Zaragoza, Spain. The parties agree to attempt amicable resolution before initiating formal legal proceedings.
Refund Policy
Refund Eligibility
VertexLogicCore provides technology services as described in individual project proposals. Refunds are evaluated based on the stage of service delivery and the specific terms outlined in the signed statement of work (SOW). Services already rendered and documented are non-refundable.
Cancellation Before Commencement
If a service is cancelled before work has commenced, a full refund of any advance payment will be issued within fifteen (15) business days. Cancellation requests must be submitted in writing to [email protected]. If work has partially commenced, a prorated refund may be issued based on documented deliverables completed.
Milestone-Based Projects
For projects structured around milestones, refunds are calculated based on incomplete milestones only. Completed milestones are non-refundable. The client will receive documentation of completed work for each milestone. Unused pre-paid amounts for incomplete milestones will be refunded within fifteen (15) business days of cancellation.
Service Quality Disputes
If the delivered service materially deviates from the agreed specifications, the client must notify VertexLogicCore in writing within fourteen (14) days of delivery. VertexLogicCore will assess the claim and, if validated, may either remediate the service or issue a partial refund proportional to the deviation. Disputes not resolved amicably shall be subject to the governing law provisions in Section 2.7.
Refund Method
Approved refunds are processed using the original payment method. If payment was made via bank transfer, refunds will be transferred to the originating account. Processing time is fifteen (15) business days from the date of refund approval. Any applicable transaction fees are deducted from the refund amount.
Contact
For refund requests or disputes, contact VertexLogicCore at [email protected] or write to: VertexLogicCore, Paseo de la Independencia, 12, 50004, Zaragoza, Spain. Include your project reference number and a detailed description of your refund request for expedited processing.